📝 Workbook · Business B1 · Unit 4

Negotiating and closing a deal — Workbook

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Exercise 1

1. Vocabulary gap-fill

Complete each sentence with ONE phrase from the box.

Word bank — drag or tap, then tap a gap
  1. If you sign a 2-year deal, I can  drop  the installation for free.
  2. It's a big decision — let me  drop  and come back tomorrow.
  3. We're €500 apart. Shall we  drop ?
  4. Their price was 40% above ours. We had to  drop .
  5. Our standard  drop  are net 30 — payment 30 days after invoice.
  6. Let me summarise the  drop  before we sign.
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Exercise 2

2. Reporting the negotiation

Complete with the correct reporting verb (say, tell, offer, agree, refuse).

  1. He ___ me that the budget was fixed.
  2. They ___ to give us a 5% discount.
  3. We ___ to sign the contract by Friday.
  4. The buyer ___ that the lead time was too long.
  5. They ___ to waive the setup fee.
  6. I ___ them that we needed more flexibility.
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Exercise 3

3. Make it politer

Rewrite each blunt sentence into a polite negotiation phrase.

  1. Give me a discount.
  2. That price is too high.
  3. I need to think.
  4. OK sold, bye.
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Exercise 4

4. Find and fix the mistake

Each sentence has ONE mistake with reporting verbs.

  1. He said me the deal was closed.
  2. They offered throw in the warranty.
  3. We agreed signing the contract today.
  4. She told that the margin was too low.
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Exercise 5

5. Listening — reporting the outcome

Three people report back to their bosses after a negotiation. Notice the reporting verbs they use.

  1. Who reached an agreement?
  2. Who failed to close the deal?
  3. What did the third person offer?
Show transcript

Manager 1:They refused to budge on the unit price, so I said we couldn't proceed. We walked away.

Manager 2:It went well. We agreed to a 12-month contract and they offered to throw in free shipping.

Manager 3:I told them our budget was tight. I offered a bigger discount if they could accept a longer lead time.

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Exercise 6

6. Writing — the summary email

Write a 5-line email to your boss reporting a negotiation meeting. Use at least three reporting verbs (say, tell, offer, agree, refuse). Max 80 words.

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