Business B1 · Unit 8 · Troubleshooting & solutions

B1·8A. When things go wrong

B1 · 50–60 min · Business English

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Unit 8 · Quote
"In a crisis, be kind. Be calm. Be brief. Be gone."
— A veteran crisis-communications advisor · four adjectives, one very good rule.
A calm operations manager at a warehouse control desk pointing at a red incident timeline on a wide monitor while two colleagues focus behind her
Lesson goals

By the end you will…

  • Describe a workplace incident using past continuous + past simple ('I was writing the report when the system crashed').
  • Report a problem calmly, in the right order: what happened, what you did, what you need.
  • Use six high-frequency 'problem' verbs and nouns you can drop into any status update.
🎯 Case Study 8📝 Homework (Workbook)
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📝 Continue to Workbook →🎯 Go to Case Study 8 →→ Lesson 8B