Business B1 · Lesson 8A
Every word and expression from this lesson — with definitions, synonyms and examples.
opens with a factual timestamp
something you have actually done, not planned
when something is slower than expected
a temporary fix that keeps things running
the neutral word for something that went wrong (favoured in reports)
a small technical or process friction point
when a system is completely unavailable
a workaround
collocation: “cause an outage” — these words naturally go together in English.
the root cause
without jargon or drama
the reader does not have to do anything
collocation: “report an incident” — these words naturally go together in English.
the real underlying reason, not the symptom
to hand a friction point to a more senior person
to mark for attention
to close a problem completely
to undo a recent change and return to the previous version
to send them via a different path
to notice early
to make something start (usually accidentally)