Business B1 · Unit 8 · Troubleshooting & solutions

B1·8B. The way we used to work

B1 · 50–60 min · Business English

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Unit 8 · Quote
"Every company is perfectly designed to get the results it currently gets."
— W. Edwards Deming · if you want a new result, change the process, not the pep talk.
A middle-aged professional at a desk holding an old flip phone in one hand and a smartphone in the other, comparing them with a small smile
Lesson goals

By the end you will…

  • Talk about past habits and past states with 'used to' — and know when to switch to 'would'.
  • Compare 'then vs now' in your industry in one calm, non-nostalgic sentence.
  • Give six 'process change' phrases that describe how a team improved after an incident.
🎯 Case Study 8📝 Homework (Workbook)
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