Business B1 · Unit 3 · Written communication & emails

B1·3B. On the phone and on video

B1 · 50–60 min · Business English

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Unit 3 · Quote
"The single biggest problem in communication is the illusion that it has taken place."
— George Bernard Shaw · why 'just to confirm' matters.
A professional smiling during a video call from a bright home office
Lesson goals

By the end you will…

  • Open, hold and close a business phone or video call with confidence.
  • Handle a bad connection, an interruption or a request to repeat.
  • Use polite indirect questions and confirmation language to sound professional.
🎯 Case Study 3📝 Homework (Workbook)
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🎯 Case study 3

Apply this unit's language to Lumen Language School — the 20-minute discovery call that decides everything.

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