📝 Workbook · Business B1 · Unit 3

On the phone and on video — Workbook

← Back to Class Book← Back to B1 contents
Exercise 1

1. Vocabulary gap-fill

Complete each sentence with ONE phrase from the box.

Word bank — drag or tap, then tap a gap
  1. Marta, you're  drop  — please unmute.
  2. Sorry, you're  drop  — I only catch every other word.
  3.  drop  one second, I need to check the file.
  4.  drop , someone at the door.
  5. I don't have the number now — I'll  drop  you tomorrow.
  6. Sorry, we got  drop  — I'm calling you back now.
Important notes

Ask the teacher: Write down anything you want to remember from this section. Your notes are saved automatically.

Auto-saving
👩‍🏫 Ask the teacher · visible only to teachers
Exercise 2

2. Make it indirect

Rewrite each direct question as an indirect one, starting with 'Could you tell me…' or 'Do you know…'.

  1. What is your email address?
  2. When does the meeting start?
  3. Where is the report?
  4. Is the boss in the office today?
  5. How much does it cost?
  6. Has the client replied yet?
Important notes

Ask the teacher: Write down anything you want to remember from this section. Your notes are saved automatically.

Auto-saving
👩‍🏫 Ask the teacher · visible only to teachers
Exercise 3

3. 'Just to confirm…'

Write ONE 'just to confirm' sentence for each situation.

  1. You agreed to send the invoice by Friday 5 pm.
  2. The client will meet you at their office on Tuesday at 10.
  3. You will call back Monday morning with the answer.
  4. The price is €4,500 excluding VAT.
Important notes

Ask the teacher: Write down anything you want to remember from this section. Your notes are saved automatically.

Auto-saving
👩‍🏫 Ask the teacher · visible only to teachers
Exercise 4

4. Find and fix the mistake

Each sentence has ONE mistake with indirect question form or call vocabulary.

  1. Could you tell me what is the deadline?
  2. Do you know when does the meeting start?
  3. You are in mute.
  4. The line is broken up.
Important notes

Ask the teacher: Write down anything you want to remember from this section. Your notes are saved automatically.

Auto-saving
👩‍🏫 Ask the teacher · visible only to teachers
Exercise 5

5. Listening — three call openings

Three people answer a business call. Notice who sounds most professional in the first 10 seconds.

  1. Who sounds MOST professional?
  2. Who sounds UNPROFESSIONAL?
  3. Who names the company but not themselves?
Show transcript

Clara (Tom):Yeah, hello? … Hello? Sorry, who's this? Look, I'm in the middle of something — can you call me later? Yeah, whenever. Bye.

Joao (Ana):Beira Roasters, this is Ana speaking — how can I help? … Of course, Mr. Costa. Just to confirm, you're calling about the March delivery, is that right? Perfect. Hold on one second while I open your file — I'll be right with you.

Hana (Miguel):Beira Roasters, good morning. … Yes, certainly. Could you tell me which order number you're calling about? … Thank you. Hang on, please — I'll put you through to the right person, and if the line cuts off, we'll call you straight back.

Important notes

Ask the teacher: Write down anything you want to remember from this section. Your notes are saved automatically.

Auto-saving
👩‍🏫 Ask the teacher · visible only to teachers
Exercise 6

6. Writing — a call summary email

Write the 5-line follow-up email you would send after a phone/video call. Subject → greeting → 1-line context → 2-line summary of what was decided → clear next step with deadline → close. Max 80 words.

Important notes

Ask the teacher: Write down anything you want to remember from this section. Your notes are saved automatically.

Auto-saving
👩‍🏫 Ask the teacher · visible only to teachers