Business A2 · Unit 8 · Problems at work — the after-action conversation
A2·8B. What happened yesterday
A2+ · 55–65 min · Business English
Unit 8 · Quote
"Yesterday's mistake is tomorrow's checklist — if you write it down."
Lesson goals
By the end you will…
- Run a short, blame-free after-action review using past simple and past perfect.
- Distinguish what happened, what caused it, and what we'll change — as three separate conversations.
- Write a 120–150 word 'lessons learned' note that a real team would actually read.
- Push back politely when someone tries to close an incident before its root cause is understood.
Important notes
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