Business A2 · Lesson 8B
Every word and expression from this lesson — with definitions, synonyms and examples.
in the end, the reality was
a corrective action
when we first looked at it
the post-mortem notes
the loop with the client
one of several causes — not the single cause
a specific change made to prevent a repeat
collocation: “draw a lesson” — these words naturally go together in English.
understanding of a situation only after it has happened
a contributing factor
polite way to defend someone before critiquing the situation
while it was happening, under pressure
something that almost went wrong — worth reviewing even without damage
after thinking calmly about it
collocation: “prevent a repeat” — these words naturally go together in English.
one person, tool or step whose failure breaks the whole chain
built into the process, not caused by an individual
commit to a single, concrete action
reframe from blame to system
assign accountability with a date
looking back with what we know now
signal that you know it's easy to say now