Business A2 · Unit 8 · Problems at work — owning what went wrong
A2·8A. Something went wrong
A2+ · 55–65 min · Business English
Unit 8 · Quote
"A problem is a bad hour. A hidden problem is a bad quarter."
Lesson goals
By the end you will…
- Use past simple contrasted with past continuous to narrate an incident with a clear timeline.
- Write a concise, professional incident update email that acknowledges, informs, and commits.
- Speak for 60–90 seconds explaining what went wrong, what you did, and what changes.
- Distinguish between apologising for the impact and admitting legal liability.
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