Business A2 · Lesson 8A
Every word and expression from this lesson — with definitions, synonyms and examples.
come back to a topic once you have more information
collocation: “contain the impact” — these words naturally go together in English.
period when a service, machine or person is not working
to hand a problem up to someone with more authority
a small compensation offered to preserve the relationship, not because you have to
state the facts you have
keep things stable while a fix is being deployed
a status update
a formal complaint
add the right people to the conversation early
principle: solve first, review the process, don't shame the person
commit to concrete next steps
collocation: “own the mistake” — these words naturally go together in English.
take responsibility publicly and act
an honest, blame-free review of what went wrong and why
spend the day reacting to urgent problems
collocation: “restore service” — these words naturally go together in English.
the underlying reason, not just the symptom
quantify the damage
give a hypothesis, not a final verdict
a fee (as a goodwill gesture)
ask for a decision or support
a temporary fix that keeps things running while you fix the real thing