In 2018, a small US bakery uploaded a fifteen-second video of a slightly wonky birthday cake. Within 48 hours, the clip had been viewed over 40 million times. Almost none of the viewers actually bought a cake — the bakery is in a town of 3,000 people — but hundreds of them left comments accusing the owner of decorating in unhygienic conditions after zooming in on a single blurry frame. The owner, a 62-year-old baker called Ellen, insisted that the photos had been misread, and apologised only for the poor lighting in her kitchen. A hygiene inspector visited the following week and reported that the bakery was, in fact, unusually clean. Ellen has since said, publicly, that she would never post another video, and warned other small business owners against ever trusting a viral moment as free marketing.
