Business B1 · Lesson 8B
Every word and expression from this lesson — with definitions, synonyms and examples.
the slowest point, or friction point, in the workflow
a written record of what was agreed
something you did regularly, often without thinking
an old system still in use, usually reluctantly
the honest review meeting after a problem
an unofficial fix people invent to skip the bottleneck
the ordered steps of how work moves through a team
a meeting held away from the office
customer data
a bottleneck
a post-mortem
a habit that everyone repeated
to look like you're deciding, without actually deciding
to move users or data to a new system
to redesign something completely
to gradually stop using something
to introduce something to everyone, step by step
to make a workflow simpler and faster