📝 Workbook · Business B1 · Unit 3

Emails that actually get answered — Workbook

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Exercise 1

1. Vocabulary gap-fill

Complete each sentence with ONE word or phrase from the box.

Word bank — drag or tap, then tap a gap
  1. I've  drop  the invoice — please pay by end of month.
  2. Could you  drop  this email to Marta as well?
  3. The  drop  for the report is Friday 5 pm.
  4. A clear  drop  helps your email get opened first.
  5. I'll  drop  next week if I haven't heard from you.
  6. I don't have the answer now — I'll  drop  you tomorrow.
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Exercise 2

2. Will or going to?

Complete each sentence with WILL or GOING TO.

  1. [phone rings] — Don't worry, I ___ answer it.
  2. We ___ launch the new website in October — the date is fixed.
  3. OK, I ___ send you the file after lunch.
  4. Look at those clouds! It ___ rain.
  5. I'm sure she ___ love the new design.
  6. They ___ move office next spring — the contract is signed.
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Exercise 3

3. Subject line diagnosis

Read each subject line and choose the best label.

  1. 'Update'

  2. 'Action required by Friday 5 pm — Q3 report'

  3. 'ASAP'

  4. 'FYI — no action needed'

  5. 'Question'

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Exercise 4

4. Find and fix the mistake

Each sentence has ONE mistake with future forms or email vocabulary.

  1. I will to send the report tomorrow.
  2. We going to open a new branch next year.
  3. I attached please find the file.
  4. Please answer to my email.
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Exercise 5

5. Listening — three voicemails

Three people leave voicemails. Notice who is clearest, and who wastes time.

  1. Which voicemail has the CLEAREST ask?
  2. Which voicemail has NO clear ask?
  3. Which voicemail is TOO LONG?
Show transcript

Fatima:Hey, it's me. Give me a call back when you can. Thanks. Bye.

Franco:Hi, this is Ana from Beira Roasters, calling about tomorrow's delivery. Please call me back before 5 pm on 91X XXX XXX. Thanks.

Daniela:Hi, so, remember last month when we discussed the pricing, and then you sent me the deck, and then we had that call with Marta, and… anyway, I need to talk to you about the new proposal, when you have a moment, thanks.

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Exercise 6

6. Writing — a 5-line email

Write a 5-line business email (max 80 words after the subject line). Include: clear subject, greeting, 1 line of context, ONE ask, ONE specific deadline (day + time), warm close.

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Exercise 7

7. Case study reflection

Look back at the Lumen Language School case. Answer briefly, in your own words.

  1. In Diana's 5-line reply to Bank X, what is the ONE thing she must NOT do?
  2. Which of Diana's 5 indirect questions on the call is MOST important? Why?
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