Case Study 7 · Delta Home Appliances customer care
Business A2 · Unit 7 · Case study

Case Study 7 · Delta Home Appliances customer care

Duration: 25 min

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← Lesson 7ALesson 7B →
Warm-up

Warm-up · Prime the case (5 min, solo)

Two drills using Unit 7 language: (A) present continuous for what is happening now, and (B) present continuous vs present simple.

Drill 1 — Right now

Put the verb in the correct present-continuous form.

  1. Our website ___ (not / work) at the moment.
  2. Two engineers ___ (fix) the problem right now.
  3. ___ (you / call) about your order?
Drill 2 — Simple or continuous?

Choose the correct form for each situation.

  1. 'Every Monday we ___ (send) an update.' (routine)
  2. 'Right now the delivery van ___ (leave) our warehouse.' (now)
  3. 'Usually the technician ___ (call) the customer first.' (routine)

Bridge → The case will need: (a) present continuous to describe what is happening now with a customer's order, (b) present continuous vs present simple to separate the routine from the specific problem.

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