Business A2 · Unit 7 · The customer conversation
A2·7A. First contact: how to open a customer call well
A2+/B1 · 60–70 min · Business English
Unit 7 · Quote
"The first 30 seconds decide the next 30 minutes."
Lesson goals
By the end you will…
- Open a customer conversation professionally: greet, identify the need, set expectations.
- Use present continuous vs present simple to describe what your company usually does versus what's happening this quarter.
- Discuss customer-service culture, defending choices with reasons and examples.
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