Business A2 · Lesson 7A
Every word and expression from this lesson — with definitions, synonyms and examples.
ask the customer to wait briefly
collocation: “escalate a case” — these words naturally go together in English.
collocation: “follow up in writing” — these words naturally go together in English.
collocation: “handle a call” — these words naturally go together in English.
standard open question
send a written recap after the call
paraphrase before acting
while something else happens
check you understood correctly
buy time to look something up
waiting with the line still connected
collocation: “put someone on hold” — these words naturally go together in English.
collocation: “raise a ticket” — these words naturally go together in English.
tell the customer what will happen next
collocation: “walk through the details” — these words naturally go together in English.
explain step by step