📝 Workbook · Business B1 · Unit 5

Logistics, delivery and delays — Workbook

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Exercise 1

1. Vocabulary gap-fill

Complete each sentence with ONE phrase from the box.

Word bank — drag or tap, then tap a gap
  1. Please send me the  drop  so I can see where the box is.
  2. The container has been stuck at  drop  for 4 days.
  3. Our new  drop  delivers to Germany in 3 days — much faster than the old one.
  4. The  drop  has grown to 200 orders because our packing team is short-staffed.
  5. The order has been  drop  since Tuesday morning.
  6. The  drop  is Friday afternoon — I'll confirm as soon as it lands.
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Exercise 2

2. just / already / yet · for / since

Complete each sentence with the correct time word.

  1. The parcel has ___ been delivered — check reception (2 minutes ago).
  2. Have you cleared customs ___?
  3. We haven't received the invoice ___.
  4. The container has been at customs ___ 4 days.
  5. Nothing has moved ___ Saturday morning.
  6. You don't need to send it — I've ___ received a copy.
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Exercise 3

3. Make it politer

Rewrite each blunt sentence into a polite customer-facing update.

  1. Your order is late. Deal with it.
  2. Customs is slow, not our problem.
  3. We don't know where it is.
  4. Just wait.
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Exercise 4

4. Find and fix the mistake

Each sentence has ONE mistake with present perfect or logistics vocabulary.

  1. The parcel has yet arrived.
  2. We are waiting since Monday.
  3. I've worked here since 8 years.
  4. The container has been in the customs since 4 days.
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Exercise 5

5. Listening — three ways to break bad news

Three logistics reps call a customer to say the same shipment is late. Notice who owns the problem and who hides behind excuses.

  1. Who sounds MOST professional?
  2. Who is HIDING?
  3. Who is OVER-PROMISING?
Show transcript

Iris:Yeah, so, customs is slow and the carrier isn't answering. It should arrive soon.

Rafael:I'm sorry — your container has been at customs for 4 days due to a paperwork error on our side. Everything has just been corrected; new ETA is Thursday afternoon. We'll ship your next order by express at no extra cost.

Bianca:Don't worry, it'll be there tomorrow, guaranteed.

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Exercise 6

6. Writing — a 5-line 'delay' update email

Write a 5-line email to a customer whose shipment is late. Include ONE 'has been … for/since' sentence, ONE new ETA, and ONE concrete compensation. Max 80 words.

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