📝 Workbook · Business B1 · Unit 5

Business travel that actually works — Workbook

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Exercise 1

1. Vocabulary gap-fill

Complete each sentence with ONE word or phrase from the box.

Word bank — drag or tap, then tap a gap
  1. I only travel with a  drop  — I never check a bag on a same-day trip.
  2. My  drop  in Frankfurt is 3 hours — enough for a proper meal.
  3. Our  drop  in Berlin is €65 a day for meals.
  4. Please submit the  drop  by Friday.
  5. There's a free  drop  every 20 minutes from the hotel to the terminal.
  6. Don't lose the  drop  — Finance won't reimburse you without it.
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Exercise 2

2. Present perfect or past simple?

Complete each sentence with the correct form of the verb in brackets.

  1. ___ you ever ___ (fly) business class?
  2. I ___ (fly) to London last Tuesday.
  3. We ___ (be) to that hotel three times this year.
  4. She ___ (miss) her connection yesterday and slept at the airport.
  5. ___ you ___ (submit) the expense report yet?
  6. I ___ (never / lose) a bag on an international flight.
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Exercise 3

3. Choose the correct polite phrase

Choose the option that sounds most professional at the hotel or airport.

  1. Late arrival at the hotel:

  2. Asking for a quieter room:

  3. Asking for a receipt:

  4. Asking for the airport shuttle:

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Exercise 4

4. Find and fix the mistake

Each sentence has ONE mistake with present perfect / past simple or travel vocabulary.

  1. I have flown to Madrid last Monday.
  2. Did you ever been to Tokyo?
  3. I never have stayed at the Marriott before.
  4. The bus of shuttle goes every 20 minutes.
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Exercise 5

5. Listening — three airport announcements

Three short airport announcements. Notice who gives useful information and who leaves passengers confused.

  1. Which announcement is CLEAREST?
  2. Which is USELESS?
  3. Which is POLITE and complete?
Show transcript

Yasmin:Passengers on flight to Madrid, your flight is delayed. Please wait.

Eduardo:Flight IB3145 to Madrid has been moved from Gate B12 to Gate B27, new departure time 15:40, due to a late incoming aircraft.

Helena:Ladies and gentlemen, we're sorry to announce that flight LH441 will now depart at 16:20 instead of 15:30 because of weather in Munich. Thank you for your patience.

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Exercise 6

6. Writing — a 5-line trip summary email

Write a 5-line email to your team summarising a recent (or realistic) work trip. Include ONE past-simple sentence about a meeting, ONE present-perfect experience sentence, and ONE clear next step. Max 80 words.

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Exercise 7

7. Case study reflection

Look back at the Cerâmica Vista Ria case. Answer briefly, in your own words.

  1. Which shipping option would YOU choose for the first Nordic order? Why?
  2. What is the biggest risk of choosing the CHEAPEST shipping option?
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