Business A2 · Lesson 7B
Every word and expression from this lesson — with definitions, synonyms and examples.
confirm you have heard and taken the complaint seriously
pass the case to someone with more authority
a small extra offered beyond what is strictly required
collocation: “handle a complaint” — these words naturally go together in English.
empathy statement
look into what actually happened
close with a recap
a goodwill gesture
a resolution
the agreed solution
the underlying reason for the problem