Your goal: enquire about a flat, understand the contract, and ask the right questions before signing.
Read the dialogue aloud twice — once for each speaker. Notice how B picks up A's words and adds something.
Marina: Hi, I'm calling about the one-bed on Bridge Street — is it still available?
Agent: It is. Would you like to view it? I've got Thursday at 2 or Saturday at 10.
Marina: Saturday, please. A few questions first — is the rent inclusive of bills?
Agent: Water's included; gas, electric and council tax are on you.
Marina: OK. And the deposit — how much, and is it protected?
Agent: One month's rent, £1,200, held in a deposit protection scheme — standard.
Marina: Good. Length of the tenancy and a break clause?
Agent: Twelve months, with a six-month break clause. Two months' notice either side.
Marina: Perfect. One more — are pets allowed? I've got a cat.
Agent: Cats are fine with the landlord's say. I'll confirm in writing.
| Situation | More formal | More informal / natural |
|---|---|---|
| Enquiring | I'm calling about the flat on Bridge Street — is it still available? | Is the Bridge Street place still going? |
| Asking about bills | Could you confirm whether the rent is inclusive of bills? | Are bills included? |
| The deposit | How much is the deposit, and is it held in a protection scheme? | How much's the deposit and is it protected? |
| Notice | What's the notice period on either side? | How much notice do I give? |