Business B2 · Lesson 5B
Every word and expression from this lesson — with definitions, synonyms and examples.
a discrete, accountable commitment with a named owner and deadline
focused on the system, not on which person to punish
identify and articulate something candidly, whether commendable or concerning
understanding you have AFTER the event that you didn't have before
how I FELT (-ed = feeling)
defer a decision indefinitely, usually to the organisation's detriment
the transferable insight distilled from a misstep
publicly accept it as yours, without deflecting
a structured review after something went wrong
the deepest reason, not the surface symptom
public credit given to someone specific
quality of the thing
quality of the thing
what the thing WAS (-ing = quality)
quality of the thing
quality of the thing