Business B2 · Lesson 5A
Every word and expression from this lesson — with definitions, synonyms and examples.
a regular short meeting between manager and report
feedback the receiver can actually do something with
something you don't see about yourself that others do
name a problem behaviour openly
return to a topic in a later conversation
ask questions to help them think, vs. give the answer
the reciprocal halves of a single interpersonal competency
let a quieter person speak in a meeting
ensure rigorous follow-through on stated commitments
flag when you're choosing candour over ease
show, don't just say
candidly acknowledge accountability rather than attributing fault elsewhere
praise → criticism → praise; often more theatre than help
people feel safe to admit mistakes without being punished
disagree, professionally
a look-back at what worked and what didn't after a project
model, deliberately and visibly, the conduct the team is expected to emulate
make the norm explicit, not implied
how charged your relationship with someone is right now
name your value before your critique